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Frequently Asked Question
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PRICING AND PAYMENT
What is the cost?
Our packages vary depending on your business needs. Book an appointment to receive a customized quote
Is there an onboarding fee?
Yes, onboarding costs $495, covering the setup of your service area and campaigns. You’ll complete a brief onboarding questionnaire (about 5 minutes) to help us get started.
Do you offer multiple packages?
Yes:
▪️ Standard package: $1,999/month
▪️ Multi-service area package: 10% discount on additional areas.
Do you offer pay-per-lead pricing?
No, we’re not a pay-per-lead service.
Can I return leads?
No, we are not a pay-per-lead service. Your monthly service fee covers the cost of text message outreach and data usage.
Do you offer payment plans?
No, we currently do not offer payment plans.
What is the cancellation policy?
Our services are month-to-month. You can cancel anytime with a 30-day written notice sent to [email protected]. We’ll complete active campaigns during the notice period.
CAMPAIGN AND LEAD DETAILS
What defines a service area?
We select an area with 24,000 Property Records.
How are the 4,000 contacts chosen?
Contacts are selected based on the preferences you provide in your onboarding questionnaire. From 4,000 text messages, we aim for a 0.5%–1% positive response rate, equating to approximately 15-20 leads per month.
Why 4,000 text messages?
We’ve found that 4,000 text messages balance efficiency and results, achieving the best positive response rates.
Can you do fewer than 4,000 text messages?
No, although exceptions may be considered for smaller service areas of clients with a standard or multi-service area package.
How often are the same homeowners contacted?
We maintain a 6-month data cycle:
▪️ Each month, we pull 4,000 fresh contacts.
▪️ In month 7, we revisit the month 1 list, ensuring homeowners are contacted only twice a year.
What do the text messages say?
Your first name, company name, city, and services. A friendly customized note mentioning your availability in their area and an offer for your services.
Can I customize the text messages?
Customization is limited due to legal and character constraints (160 characters). However, we tailor templates to your business name and services while ensuring compliance and effectiveness.
LEAD DELIVERY AND SUPPORT
How are leads delivered?
During business hours, verified leads are sent directly to you via text message, typically within 5 minutes of generation. You’ll also receive a weekly report Called Oodles Profit Board (OPB) summarizing all leads for easy tracking.
What is included in a lead?
Each lead includes:
▪️ First and last name
▪️ Property address
▪️ Verified phone number
▪️ Expressed interest in your service
What type of support will I receive?
You’ll have a dedicated team:
▪️ Lead Specialist
▪️ Account Manager
They oversee your campaigns, answer questions, and provide weekly lead reports. You can contact them M–F, 9 AM–4 PM EST, via text at (937) 204-3655.
Do you respond to leads on my behalf?
No. Once a lead is generated, it’s immediately sent to you. If the lead follows up with us, we’ll forward the message to you, but we won’t respond directly.
TIMELINE AND EXPECTATIONS
How long does onboarding take?
Once you complete the onboarding questionnaire, we’ll take 5 business days to set up your phone number, campaigns, and account. Campaigns typically begin generating leads within a few days of launch.
How quickly can I expect leads?
You can expect results within the first few days of campaign launch, with a goal of one lead per day.
What’s the definition of a lead?
A lead is defined as:
▪️ A homeowner’s first and last name
▪️ Verified phone number
▪️ Property address
▪️ Interest in learning more, requesting an estimate, asking questions about your service, or wanting to connect with you.
How can I maximize success with these leads?
▪️ Respond to leads within 5-10 minutes (Preferably under an hour).
▪️ Show up, even for small jobs-they often lead to long- term customers.
▪️ Close the sale and upsell where possible.
▪️ Develop a strong follow-up system to compound your success over time.
PROGRAM BENEFITS AND GUARANTEES
What guarantees do you provide?
We will send around 4,000 text messages per month within your service area.
Are the leads exclusive?
Yes, all leads are exclusive to your business and cannot be resold to any of your competitors!
LEGAL AND COMPLIANCE
Are texts compliant with texting laws?
Yes. Our platform and messages are reviewed by legal experts to ensure compliance.
This includes:
▪️ Scrubbing against litigator lists.
▪️ Texting only during designated hours.
▪️ When they request to be added to DNC, we add them and don’t reach back out.
COMMON QUESTIONS
Is this cost effective?
Compared to other marketing outreach methods like pay- per-click advertising, our costs are wildly more cost- effective. competitive. You can more than cover our service with just one lead that is converted to a sale, and profits grow exponentially with additional sales!
What if I’ve had bad experiences with marketing outreach companies before?
We understand this concern. Our performance-based guarantees hold us accountable. We consistently deliver results and focus on long-term partnerships.
How do I respond to a lead when they ask how I got their number?
These are options that we’ve found works for us and our clients.
Option 1:
Ha well we're pretty tech savvy over here. But no seriously, when we do a job in a specific area or neighborhood and we see some of the homes in the area, we know that they'll greatly benefit from our service. So we like to send them a little message to let them know who we are and what we do. **Usually at this point, it answers the question and you can switch the focus back to their project
Option 2:
We were working in your neighborhood so we had some of our team members search some of the surrounding homes to see if they’d be interested in our services while we’re around.
Option 3:
I don’t remember who gave me your number. If you’re interested great, if not, that’s okay too.
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